HOW TO MAKE A PTM EDGE WARRANTY CLAIM
All PTM Edge mirrors are warranted for three years from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an authorized PTM Edge Dealer or when purchased as original equipment on your NEW boat from an authorized dealer. Any alteration of PTM Edge products will void warranty. PTM Edge warranty program does not cover scratched lenses. For all manufacturing defect warranty claims DO NOT CONTACT YOUR DEALER. DO NOT RETURN PTM Edge product TO YOUR DEALER. Contact PTM Edge Customer Care immediately by calling 865.425.0600 X124.
PLEASE DO NOT RETURN ANYTHING TO PTM EDGE WITHOUT A RETURN AUTHORIZATION. Your shipment will be refused.
Following a review of your claim, a PTM Edge return authorization number will be issued to track your claim. To receive a return authorization, you will need to send PTM Edge the following pieces of information allowing proper evaluation of your claim. Email information concerning your claim to firstname.lastname@example.org. DO NOT return your product to your dealer/ retailer.
1. Valid proof of purchase; confirms the date of purchase for warranty coverage; confirms you purchased from a PTM Edge Authorized Dealer. If you purchased your PTM Edge product as an original part of your NEW boat purchase, please provide the hull number (located on the outside right rear of your hull). Unfortunately, without a valid form of proof of purchase, the warranty is not valid, but we may have other repair options, so please call us.
2. Images or pictures of your product damage allowing us to determine the product defect and to help identify your specific product repair or replacement part.
CAN’T SEND IMAGES?
At a minimum, we will require a faxed copy of your receipt, or some other form of proof of purchase to determine if your product is still within our warranty period. Once received, we will contact you to discuss warranty or other repair or replacement options. Fax to 865.425.0771, attn: Warranty
After you have submitted your proof of purchase and product image(s), we will email or call you within 2-business days to confirm if your product breakage is covered under our warranty policy or provide other repair options and issue our return authorization, covered under warranty – We will cover the cost of all work related to repairing or replacing your product. Not Covered Under Warranty – If, for whatever reason, your product is deemed not to be covered under our warranty policy, we will send you an estimate for the cost to repair or replace your product. Once agreement is reached on your claim, we will send you complete instructions regarding the return of your product and any subsequent costs. Please Note: Products or packages mailed directly to PTM Edge/Protomet Corporation Headquarters without prior authorization will be REFUSED DELIVERY and returned to the sender at your cost.